Imperial Hotel Galway Guest Directory
Customer Care
Should you need to contact us about anything during your stay, please dial ‘0’ for reception, and we will be more than happy to help you.
Travel, Tourism & Parking
Buses serving Galway’s city centre:
Galway can be reached easily via the N4/M4 Dublin, N18 Limerick, M17 to Mayo/Sligo/Donegal and Cork & the south from the N7.
Galway Train station has routes across the country to Dublin, Limerick, Sligo, Cork and Kerry.
Galway Airport is only 15 minutes drive from Eyre Square, whilst Shannon International Airport is an hour away.
The central bus and railway stations are 3 minutes’ walk from the hotel. The taxi rank is just outside the door and all main bus routes leave from Eyre Square.
Click Here for a Car Park Map and directions.
Car Parking:
The Imperial Hotel Galway are delighted to offer a multi-visit parking ticket to their guests during their stay with us. This ticket can be purchased at a discounted price at our partner Q-Park Hynes Yard
Address: Q-Park Hynes Yard, Merchants Rd, Galway, H91 XA6P
Open Monday To Sunday 24 hours a day
* Please note that parking is available at the local Hynes Yard Q-Park, not onsite. To receive discounted parking, we kindly ask guests not to prebook. Instead, please take a parking ticket upon entry at the Q-Park and bring it to the Imperial Hotel Reception for validation during check-in or check-out. This will ensure you receive the discounted rate. Thank you for your cooperation!
Taxi Service:
Please dial ‘0’ for reception, where our team will be happy to book your taxi.
Tourist Information:
Please dial ‘0’ for reception, where our team are more than happy to provide recommendations based on what you would like to do, check times, prices and book tickets for you.
Tourist Office: Galway City Museum, Spanish Parade, Galway, H91 CX5P
Tel: 1800 230 330 Website: https://www.discoverireland.ie/
Bedroom Services
Adaptors
Adaptors are available in the vending machines, located on the ground and lower ground floors. Guests from the US and Canada will need to purchase voltage converters.
Arrival/ Departure:
Check-in is from 3pm, and check-out is before 11am.
Cots
Cots are available upon request from reception.
Do Not Disturb
Please place the Do Not Disturb hanger on your bedroom door should you prefer not to be disturbed by housekeeping. You must remove the Do Not Disturb sign and leave your room should you require housekeeping service.
Hairdryer
A hairdryer is available in the top drawer of the vanity desk.
Ironing
An iron and ironing board are located in the wardrobe.
Key Cards
Please do not leave your room card in the door at any time, and please ensure that your room door is always closed.
Tea/Coffee Facilities
Complimentary tea and coffee making facilities are available in your room, with biscuits.
Toiletries
A range of optional toiletries are provided in your room. More can be purchased from the vending machines located on the ground and lower ground floors.
Towels and Blankets
Extra towels, facecloths, pillows and blankets are available on request from reception.
Hotel and Miscellaneous Services
Free Wi-Fi:
Available in your bedroom and throughout the hotel. Password: Imperial123
Defibrillator:
The hotel has a defibrillator located at reception. In the event of an emergency, please dial ‘0’ for reception, where our a member of our first aid team can assist you.
Doctor:
Should you require the services of a doctor, please dial ‘0’ for reception and one of our team will contact a doctor on your behalf.
Fire Safety:
The hotel has an automatic fire detection system with smoke detectors and alarms. Please familiarise yourself with the notice on the back of your bedroom door. The assembly point is opposite Eyre Square.
Smoker’s Corner:
This is located in the on the first floor of the hotel, please ask reception for directions.
Safe Deposit Box:
Available in your bedroom. Cash and valuables should be stored in the safe.
Hotel Food & Beverage Services
- Breakfast:
Monday – Friday will be from 7:30-10:30.
Saturday & Sunday will still be from 7:30 – 11:00
- Carvery: 12 pm – 2.45 pm in 1810 Bar & Restaurant
- All-day dining menu: 12 pm – 9 pm in 1810 Bar & Restaurant
Please dial ‘0’ to make a reservation for dinner.
Telephone Information
Access Codes:
Dial ‘9’ first for an outside line followed by the international access code ‘00’, followed by your country access code, area code and local number. Remember to drop the first number of your area code.
Example: Your number is 01234 56789 and you are calling Australia, Dial 00 61 1234 56789
Emergency:
In case of an emergency, dial ‘0’ for Reception.
Guest Feedback:
We value all feedback from our guests – the good and the not-so-good, so we would ask that you to let us know your thoughts by sending an email to [email protected]
